Last updated: 11 June 2026
These terms are a contract between you and Green:House Partners Ltd, trading as Katch. By creating an account you agree to them. Plain English, no traps.
Katch connects to the email account you authorise, identifies your sales conversations, chases quotes that have gone quiet with your approval, books appointments, and reports to you. Messages Katch drafts are sent only with the approvals and rules you set.
You must be authorised to connect the mailbox you connect. Keep your password safe; you’re responsible for activity under your account. One account per business unless your plan says otherwise.
Use Katch for your own business’s genuine correspondence. No spam, no unlawful messaging, no connecting mailboxes you don’t control, no attempting to break or probe the service. You are responsible for complying with marketing and privacy law that applies to your messages (including PECR and UK GDPR).
Paid plans are billed in advance, monthly or yearly. You can cancel anytime — you keep access to the end of the period you’ve paid for, and we don’t refund partial periods. If we change a price, we’ll give you at least 30 days’ notice before it affects you.
Your data is yours. We process it only to provide the service, as described in our Privacy Policy. Disconnect or leave whenever you like and we delete as described there.
We aim for Katch to be available and dependable, but we don’t promise uninterrupted service. We may improve or change features; if we make a change that materially reduces what you pay for, you can cancel and we’ll refund the unused portion.
Katch assists your sales process; decisions and messages remain yours. To the extent the law allows, our total liability in any 12-month period is capped at the amount you paid us in that period, and we are not liable for indirect losses (e.g. lost profits). Nothing in these terms limits liability that cannot be limited under English law.
You can close your account at any time. We can suspend or end accounts that break these terms — we’ll warn you first unless the breach is serious.
These terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction. If a clause is found unenforceable, the rest stand. Questions: hello@heykatch.com.