Terms of Service

Last updated: 16 July 2026

These terms are a contract between you and Green:House Partners Ltd, trading as Katch. By creating an account you agree to them. Plain English, no traps.

What Katch is

Katch is a booking tool for home service firms. It sits on your website, turns enquiries into confirmed survey appointments, verifies each customer by SMS, alerts you, sends reminders, and — if you connect a calendar — writes the visit into your diary. You stay in control: bookings are confirmed by you (or auto-confirmed on rules you set).

Your account

The email you sign up with is the account owner and where bookings are sent. Keep access to it safe; you’re responsible for activity under your account. You must be authorised to install Katch on the website and to connect any calendar you connect. One account per business unless your plan says otherwise.

Acceptable use

Use Katch to take genuine bookings for your own business. No spam, no unlawful messaging, no installing it on sites you don’t control, no attempting to break or probe the service. You are responsible for complying with the marketing and privacy law that applies to how you contact your customers (including PECR and UK GDPR).

Your customers’ data

For the booking details your customers submit, you are the data controller and Katch is your processor. You are responsible for having a lawful basis to contact them about their booking. We handle that data only to provide the service, as described in our Privacy Policy.

Trial & billing

Katch starts with a free trial. After it, paid plans are billed in advance via Stripe, monthly or yearly. You can cancel anytime — you keep access to the end of the period you’ve paid for, and we don’t refund partial periods. If we change a price, we’ll give you at least 30 days’ notice before it affects you.

Messaging & delivery

Katch sends SMS and email on your behalf through third-party providers. We aim to deliver every message promptly, but we don’t control the mobile networks or inboxes that carry them and can’t guarantee delivery of any individual message.

Service & changes

We aim for Katch to be available and dependable, but we don’t promise uninterrupted service. We may improve or change features; if we make a change that materially reduces what you pay for, you can cancel and we’ll refund the unused portion.

Liability

Katch helps you take and manage bookings; the appointments and your dealings with customers remain yours. To the extent the law allows, our total liability in any 12-month period is capped at the amount you paid us in that period, and we are not liable for indirect losses (e.g. lost profits). Nothing in these terms limits liability that cannot be limited under English law.

Ending the agreement

You can close your account at any time. We can suspend or end accounts that break these terms — we’ll warn you first unless the breach is serious.

The legal bits

These terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction. If a clause is found unenforceable, the rest stand. Questions: hello@heykatch.com.